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Questionnaire for ISP: In the pursuit of understanding the needs of our customer


We appreciate your assistance in answering the Questionnaire. The objective of the questionnaire is to Understand your needs better, so that we can provide you better service.
All information provided by you will be kept strictly confidential and will only be used for Mango internal purpose to serve you better & offer innovative service packages. Please tick appropriate box or fill in the box or circle the option (where boxes or options are given). Please do provide us the information in text form for other questions.
There is no obligation of answering all questions, leave the answers blank if you think that you are not in a position to answer any particular question.

1. Name of your organization:*  
2. Corporate Address:*
3. Web address:*
4. Operational Area:*
5. ISP License type:
6. What should be the ideal tariff from IIG for Sub Marine Cable IP bandwidth (SMC IPBW)?
Please provide your wish for SMC IPBW in Taka/ Month/ Mb basis:
7. What should be the ideal tariff from IIG for Satellite IP bandwidth (SAT IPBW)?
Please provide your wish for SAT IPBW in Taka/ Month/ Mb basis:
8. Would you be interested in Secured IP BW with redundancy (SMC IPBW backed up by 10% Satellite bandwidth as a service package)?  
9. If yes then what should be the ideal tariff from IIG for such Secured IP BW?
Please provide your wish for SEC IPBW in Taka/ Month/ Mb basis:
10. Do you need duplex (synchronous) or as asynchronous satellite IP bandwidth?
11. What is the ideal payment method for you?  
  Security deposit for
Months
  MRC (Monthly Recurring Charge) for
Months
12. What could be the ideal One Time set up Cost (OTC)?
13. What should be the National Internet Exchange (NIX) tariff policy & rate?  
14. Should there be a fixed charge/ port charge per month? What could be the extent of that?
15. Should there be a routing charge based on volume of traffic routed by IIG as NIX?
16. What should be the extent of that routing charge in Taka/ Month/ Mb?
17. No. of POPS (Where you are taking or intend to take the IP connection to):
18. Addresses of POPS:  
  (1)
  (2)
  (3)
  (4)
19. Present Access Mode used by you for your subscribers? (please tick multiple if applicable)
    Dial up
    FTH (Fiber to Home)
    Wi-fi
    DSL
    Wi-max
    Other wireless (please specify)
   
Other (Please specify)
20. Access mode future plan (if any):
21. Present Internet Service Plans, Rates & No. of Subscribers
 
Subscriber Group Access Mode Number of
Subscriber
Unit Tariff
Home user regular  
Home user premium
Business corporate user regular
Business user premium
Others
22. Other service provided by your organizations (Tick multiple if applicable):
    Web hosting
    Web based application hosting
    Content hosting
    VPN
    MPLS
    Point to point link
    Others
23. Present IP Bandwidth utilization & connection modes
 
IP bandwidth
Category
B/W in Mega
bits
Connection
Mode
Port used
for connection
BTTB Connection
Point
No. of  connection
to BTTB POPs
           
Sub Marine
Cable IP B/w
(SMC IPBW)
 
           
Additional Satellite or
VSAT IP B/w
(SAT IPBW)
           
24. Do you have an AS number assigned by APNIC:
25. AS number (if yes is the answer to above question):
26. Do you have IP block Assignment:
27. Who assigned you the IP addresses:
28. IP block size:
29. What routing do you intend to use with IP BW provider?
    Static
    EBGP
    IBGP
30. If BGP, then please provide following information:
  a. Name of other upstream providers
  b. List of upstream AS
  c. Do you offer transit service to others?
  d. If YES then please provide their AS
  e. List of exact prefixes that you wish to announce and any associated AS path information:
  f. Routes (full/ partial/ default etc.)
  g. Do you need any special routing? Please specify if YES:
31. What type of equipment do you use at your end?  
  Router/ switch brand and model?
  Interface of the router/ switch? GBIC / SFP / FE
  What is the IOS version of the router/ switch?
  What is the memory of the router/ switch? RAM / FLASH
32. Would you need to procure any new hardware to connect to both the IIGS?
33. If yes then what hardware do you need to procure?
34. Would you need any assistance in configuring the new setup for 2 IIG’s?
35. If yes, then please let us know what assistance we could render
36. Would you need additional IP block?
37. If yes then what is your required IP block size?
38. What mode & port would you prefer to connect with us?  
  Mode
  Port
  Other (please specify)
39. Would you prefer IPV4 or IPV6?
40. What benefit could this choice bring you?
41. What is your bandwidth requirement & future consumption (in Mega bits); how much do you intend to take from each IIG (in percentage)?
 
In Mb  Jun-Jul
2008 
Aug
2008 
Sep
2008 
Q4
08
Q1
09 
Q2
09 
Q3
09 
Q4
09
SMC
IPBW 
               
SAT
IPBW 
               
TOTAL
IPBW 
               
BTTB
IIG (%) 
               
MANGO
IIG (%) 
               
 
42. Please provide us with 5 main points that you would expect in our service quality:
  (1)
  (2)
  (3)
  (4)
  (5)
43. What are your plans & thoughts to
increase the market size/ Internet penetration?
Please let us know few major points:
44. How can we assist you in your quest for increasing internet penetration/ market size increase? Please suggest
45. Five main points that you think should be included in our SLA
  (a)
  (b)
  (c)
  (d)
  (e)
46. What kind of Help Desk do you require and expect from Mango?
47. Contact for us in your Company:  
 
Dept Name of Person Email ID Mobile No. Office No.
         
Corporate
Affairs*
         
Commercial
Finance
         
Marketing &
Sales
         
Technical
         
Technical
(2nd person)
         
48. Any other information or suggestions that you think will help us to serve you better
     
  Security Code
  For Security Only:
Enter the above "Security Code" (A Random Number Between 0 and 1000)
 
     
     


   

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