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FAQ
  1. What is the postal and web address of Mango TeleServices Ltd's corporate office?
  2. What kind of services Mango TeleServices provide?
  3. How do Mango Teleservices plan to connect to the submarine cable?
  4. In what cities we get services from Mango TeleServices?
  5. How many IIG and POPs are Mango TeleServices going to establish at the beginning?
  6. What is the connectivity policy for ISPs (Outside Dhaka and Chittagong)?
  7. Is there any support for Video Conferencing service?
  8. Is there any scope for direct connectivity to end user or any operator?
  9. What types of access modes Mango will support for its clients (ISPs)?
  10. What is the tariff structure of Mango TeleServices' submarine cable IP bandwidth (SMC IPBW) and satellite IP bandwidth (SAT IPBW)?
  11. What is the One Time set up Cost (OTC) and National Internet Exchange (NIX) tariff policy & rate?
  12. What will be the payment method?
  13. What is the backup BW capacity and system for international traffic?
  14. How will the ISPs be identified?
  15. What types of support the ISPs will get from IIG?
  16. What routing protocol schemes Mango Teleservices support?
  17. From which day Mango TeleServices will start their service?
  18. From which day ISPs will be able to connect their fiber cable channel to Mango's ODF?
  19. Do Mango TeleServices make any SLA?
  20. Do Mango TeleServices arrange any radio redundancy between Mango POPs to client premise?
  21. What about VSAT backup when SEA-ME-WE4 is down?
  22. What about NIX ?
  23. How many up-stream service providers Mango has and who they are?
  24. Does Mango have any redundancy with up-stream service providers?
  25. Initially what will be the total BW capacity of Mango teleservices?
  26. Does Mango TeleServices provide any redundancy between local loop?
  27. What will be the BW increasing process time?
  28. Does Mango TeleServices have all kinds of redundancy at all failure point?
  29. Does Mango TeleServices provide any BW test period?
  30. Which type of BW (symmetric/asymmetric) Mango TeleServices provide to the customers?
  31. What is the data center power backup of Mango TeleServices?
  32. How do ISPs request for BGP Peering with Mango Teleservices?
  33. How Quality of Service will be ensured?
  34. What is the interface specification to get connected with Mango Teleservices?
  35. What monitoring facilities will be provided to ISPs?
  36. How ISPs are going to be connected to Mango NOC using fiber?
  1. What is the postal and web address of Mango TeleServices Ltd's corporate office?
  2. A: Address information of Mango Teleservices is as follows:
    Corporate
    82, Mohakhali C/A (12th floor)
    Dhaka - 1212
    Telephone: +880 37 71800500, +880 37 71800501
    Email: contact@mango.com.bd
    Website: www.mango.com.bd

  3. What kind of services Mango TeleServices provide?
  4. A: Mango provides the following services:
    • Internet IP bandwidth(submarine cable IP bandwidth)
    • Satellite IP Bandwidth
    • Secured IP PORT (Submarine cable & satellite combination)
    • National IX
    • Others
      • Transit
      • MPLS
      • Consultancy
      • Solution & integration
      • Training

  5. How do Mango Teleservices plan to connect to the submarine cable?
  6. A: We are connected to submarine cable as per BTTB's offer or availability. So we would connect to BTTB Mogbazaar exchange from our Dhaka POP (82 Mohakhali C/A) and at Chittagong from our POP at Nandan Kanan to BTTB Nandan Kanan exchange, Chittagong. Physical connection will be established by fiber-optic cable through 2 different routes.

  7. In what cities we get services from Mango TeleServices?
  8. A: Initially from Dhaka and Chittagong, then gradually at Sylhet, Khulna and Bogra. Afterward all the major cities and towns will be covered based on demand.

  9. How many IIG and POPs are Mango TeleServices going to establish at the beginning?
  10. A: Two IIGs and Two POPs are going to be established.
  11. What is the connectivity policy for ISPs (Outside Dhaka and Chittagong)?
  12. A: Mango is offering connectivity by setting up two POPs in Dhaka and Chittagong initially. Soon we will be setting up more POPs in Sylhet, Khulna and Bogra. We will also set up additional POPs in Dhaka and Chittagong.

  13. Is there any support for Video Conferencing service?
  14. A: As per BTRC policy.

  15. Is there any scope for direct connectivity to end user or any operator?
  16. A: Connectivity to operator(ISP): Yes
        Connectivity to end user: No

  17. What types of access modes Mango will support for its clients (ISPs)?
  18. A: Fiber Optic Fast Ethernet (FE) and Gigabit Ethernet (GE) connections.

  19. What is the tariff structure of Mango TeleServices' submarine cable IP bandwidth (SMC IPBW) and satellite IP bandwidth (SAT IPBW)?
  20. A: Will be published shortly.
  21. What is the One Time set up Cost (OTC) and National Internet Exchange (NIX) tariff policy & rate?
  22. A: Will be published shortly on BTRC approval of tariff policy and rate.

  23. What will be the payment method?
  24. A:Will be informed shortly.

  25. What is the backup BW capacity and system for international traffic?
  26. A: Back up capacity is not limited. Customer may request to provision any quantity and Mango will provide that amount.
    Back up capacity: As per customer's requirement
    Backup system: VSAT and Satellite Earth Station

  27. How will the ISPs be identified technically?
  28. A: ISPs will be identified by their AS number, IP address and physical connectivity.

  29. What types of support the ISPs will get from IIG?
  30. A: 24 x 365 technical support.
  31. What routing protocol schemes Mango Teleservices support?
  32. A: The routing features shall include the following, but not limited to:
    • Static Routing
    • BGP version 4 or later
    • OSPF
    • RIPv2
    • IS-IS
    • MPLS
    • VRF with Multi-protocol BGP
    • IGMP
    • ICMP
    • RSVP

  33. From which day Mango TeleServices will start their service?
  34. A: The intended start of operation is June 24, 2008.

  35. From which day ISPs will be able to connect their fiber cable channel to Mango's ODF?
  36. A: June 15, 2008.

  37. Do Mango TeleServices make any SLA?
  38. A: Yes,waiting for BTRC approval.

  39. Do Mango TeleServices arrange any radio redundancy between Mango POPs to client premise?
  40. A: No, connectivity based on fiber only is provided.
  41. What about VSAT backup when SEA-ME-WE4 is down?
  42. A: Available as per customer requirement. Depends on bandwidth requirement of corresponding ISP and SLA.

  43. What about NIX ?
  44. A: Yes, NIX service will be provided, waiting on BTRC final guideline/ policy.

  45. How many up-stream provider Mango has and who they are?
  46. A: Multiple tier 1 connectivity through numerous points around the globe and we will keep on increasing the number of connectivity points. We are truly connected to the world.

  47. Does Mango have any redundancy with up-stream service providers?
  48. A: Yes, through multiple points around the globe.

  49. Initially what will be the total BW capacity of Mango teleservices?
  50. A: As much is required according to our market demand.
  51. Does Mango TeleServices provide any redundancy between local loop?
  52. A: Local loop establishment and maintenance is ISP's responsibility.

  53. What will be the BW increasing process time?
  54. A: Within one working day.

  55. Does Mango TeleServices have all kinds of redundancy at all failure points?
  56. A: Fully redundant.

  57. Does Mango TeleServices provide any BW test period?
  58. A: We provide guaranteed service. There is no need for testing the bandwidth.

  59. Which type of BW (symmetric/asymmetric) Mango TeleServices provide to the customers?
  60. A: Symmetric for SMC BW & asymmetric for satellite BW.
  61. What is the data center power backup of Mango TeleServices?
  62. A: Level1 - Dual online UPS with 2 hours battery backup.
        Level2 - Own diesel generator with 24 hours fuel capacity.

  63. How do ISPs request for BGP Peering with Mango Teleservices?
  64. A: ISPs can easily apply for BGP Peering with Mango Teleservices by signing the registration form and BGP peering request form. Please contact us to get a copy of these forms.

  65. How Quality of Service will be ensured?
  66. A: We support simple traffic classifications (DSCP or TOS bits).Our routers support Low latency-Low Jitter for real time service and for non-real time traffic. Also it supports:
    • Traffic control
    • Traffic policing & shaping
    • Congestion control based on Weighted Fair Queuing, Class Based Weighted Fair Queuing and Low Latency Queuing. Congestion avoidance based on Random Early Detection (RED) and Weighted RED (WRED)
    We support hardware-based implementation of QoS, so the forwarding performance is not affected.

  67. What is the interface specification to get connected with Mango Teleservices?
  68. A: Please see Mango's Interface Specification on this site.

  69. What monitoring facilities will be provided to ISPs?
  70. A: ISPs can view their traffic graph from Mango customer portal (daily, weekly, monthly & yearly).They can choose to view a particular date's graph too. More monitoring facilities will be provided soon.
  71. How ISPs are going to be connected to Mango NOC using fiber?
  72. A: Please see the image for details of Fiber Connectivity to Mango NOC
   

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